Privacy Policy

When you request a chimney repair estimate or contact us, we collect the information you give us. That includes your name, phone number, email address, and the service address where the work will happen.

We also collect details about your chimney and the problem you are having, such as a leak, damaged masonry, or a cracked crown. This helps us understand the job before we arrive.

Like most websites, we automatically collect basic technical information when you browse. This includes your IP address, browser type, device type, and the pages you visit on our site.

We use your contact details to schedule your chimney inspection or repair, send estimate confirmations, and keep you updated on the work.

Your service address helps our technicians find your home and prepare the right tools and materials for the job.

We may use your email or phone number to follow up after a repair to make sure everything is working the way it should. We do not send spam or sell your information to anyone.

Technical data from our website helps us understand which pages are useful and how to make the site faster and easier to use.

Our website uses cookies and similar tools to remember your preferences and understand how visitors move through the site.

Cookies are small text files stored on your device. They do not contain viruses and cannot access other files on your computer.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly, but you can still call us at (844) 799-4703 to get help.

We use trusted third-party services like Google Analytics to see how people find our website and which pages they visit. These tools collect anonymous data such as page views, time on site, and general location.

We may also use scheduling or customer communication tools to manage appointments and send reminders. These providers only see the information needed to perform their service and are required to protect it.

We do not allow third-party advertisers to track you across our website for the purpose of showing you ads.

We do not sell, rent, or trade your personal information. Ever.

We share information only with the people who need it to complete your chimney repair. That includes our technicians, office staff, and trusted service providers like payment processors or scheduling software.

If the law requires it, we may share information to comply with a legal request, protect our rights, or keep our customers and team safe.

If our business is ever sold or merged, your information may transfer to the new owner. We will notify you before that happens if it affects how your data is handled.

We keep your contact and service records for as long as you are a customer and for a reasonable time after. This helps us honor warranties, answer follow-up questions, and meet legal requirements.

When we no longer need your information, we delete it or remove the details that identify you.

If you want us to delete your information sooner, just ask. See the Contact section below.

We protect your information with reasonable safeguards, including secure servers, encryption for sensitive data, and limited access for employees who need it to do their jobs.

No method of sending information over the internet is completely secure. We cannot promise perfect security, but we work hard to keep your data safe.

If we ever discover a data breach that affects your personal information, we will notify you as required by law.

You have the right to ask what personal information we have about you and to get a copy of it.

You can ask us to correct any information that is wrong or out of date.

You can ask us to delete your information, and we will do so unless we are required to keep it for legal or warranty reasons.

You can opt out of marketing emails or text messages at any time by replying to the message or calling us at (844) 799-4703.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable time.

Our services are for homeowners and adults. We do not knowingly collect personal information from children under 13.

If you believe a child has given us personal information, please contact us right away. We will delete it promptly.

We may update this privacy policy from time to time to reflect changes in our practices or the law.

When we make changes, we will post the new policy on this page and update the effective date at the top.

We encourage you to review this page occasionally so you always know how we handle your information.